Terms of Service

Last updated: April 26, 2026

1. Acceptance of Terms

By accessing or using the LorvenPOS platform (“Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. The Service is intended for business use by restaurant and bar operators.

2. Description of Service

LorvenPOS provides an analytics intelligence layer that connects to your point-of-sale system (Square, Clover, SpotOn, or Toast) via authorized API access. We analyze your transaction data and deliver actionable operational insights via SMS briefings and a web dashboard.

3. Account Registration

To use the Service, you must create an account and authorize access to your POS data via OAuth. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and complete information during registration.

4. POS Data Authorization

By connecting your POS system, you authorize LorvenPOS to access, retrieve, and process your transaction data solely for the purpose of providing the Service. You represent that you have the authority to grant this access. You may revoke access at any time through your POS provider settings.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Share your account credentials with unauthorized third parties
  • Attempt to access data belonging to other customers
  • Use the Service to transmit malicious code or interfere with operations

6. Intellectual Property

The Service, including all algorithms, analytics models, software, and design, is the intellectual property of LorvenPOS. Your POS transaction data remains your property. We claim no ownership over your data. Aggregated, anonymized insights may be used to improve the Service.

De-identified, aggregated data derived from your usage of the Service may be used to train and improve machine learning models, produce industry benchmarks, and enhance the Service. This right survives termination of this agreement.

7. Non-Compete

You agree not to use LorvenPOS analytics, reports, dashboards, or any insights derived therefrom to develop, build, enhance, market, fund, or contribute to any product, service, or platform that provides restaurant intelligence, point-of-sale analytics, menu optimization, or substantially similar functionality to the Service. This restriction applies during the term of this agreement and for a period of two (2) years following termination.

This restriction does not prevent you from using LorvenPOS analytics internally for your own restaurant operations, business decisions, and management purposes, which is the intended use of the Service.

8. Artificial Intelligence and Data Protections

LorvenPOS may utilize artificial intelligence and machine learning technologies to provide the Service. With respect to your data:

  • We will not use your identifiable data as training data for any machine learning model, neural network, or large language model without your prior written consent.
  • We will not provide any identifiable data to any third-party AI service or platform without your prior written consent.
  • AI models that process your data to deliver the Service will not retain or persistently store individually identifiable data beyond the active processing session, unless expressly authorized.
  • AI-generated outputs derived from your data will be treated as confidential to the extent they could reasonably be used to reconstruct or infer the underlying data.
  • You may request information about the general categories of AI or automated processing applied to your data. We will respond within thirty (30) days.

The restrictions in this section apply to individually identifiable data. Anonymized and aggregated data that cannot reasonably be used to identify you or your business is not subject to these restrictions.

9. Sub-Processors

Where LorvenPOS engages third-party service providers that access your data, we will ensure each provider is bound by written data protection obligations no less restrictive than those in these terms. We will provide thirty (30) days' prior written notice before engaging any new sub-processor that will access your data and maintain a current list of sub-processors available upon written request.

10. Marketing and Reference Rights

Upon commencement of active use of the Service, LorvenPOS may publicly identify you as a client, including use of your business name and logo on the LorvenPOS website, marketing materials, and social media. This right is limited to identification only — we will not disclose any confidential information, financial metrics, or performance data without your prior written consent.

You may request removal of your name and logo from marketing materials at any time. We will comply within thirty (30) days. Upon termination of the Service, your name and logo will be removed from all active marketing materials within sixty (60) days unless you consent in writing to continued use. Case studies and testimonials require your written approval prior to publication.

11. SMS Communications

When you opt in during account onboarding, LorvenPOS will send transactional business alerts to the mobile number you provide. These messages are sent from the LorvenPOS toll-free number and may include daily revenue briefings, top-selling item summaries, labor cut alerts, loss-prevention flags, and system notifications tied to your own POS data. We do not send marketing, promotional, or third-party content over SMS.

  • Opt-in: SMS is enabled only when you check the SMS consent box on the onboarding form. Consent is optional and not required to use the Service.
  • Message frequency: Frequency varies based on your account configuration and POS activity — typically one daily briefing plus occasional alerts.
  • Message and data rates: Standard message and data rates may apply per your wireless carrier's plan.
  • Opt-out: You may revoke consent at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any LorvenPOS message. You will receive a single confirmation reply and no further messages.
  • Help: Reply HELP or INFO for support information, or contact support@lorvenpos.com.
  • Re-subscribe: Reply START, YES, or SUBSCRIBE to resume messages after opting out.
  • Carrier liability: Wireless carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in our Privacy Policy exclude mobile opt-in data and consent; this information will not be shared with any third parties.

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service depends on third-party POS APIs and SMS delivery providers. We are not liable for disruptions caused by these third parties. Scheduled maintenance will be communicated in advance when possible.

13. Limitation of Liability

LorvenPOS provides analytics and recommendations as informational tools. Business decisions based on our insights are made at your own discretion. We are not liable for any indirect, incidental, or consequential damages arising from use of the Service. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.

14. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will be revoked and your identifiable data will be deleted within fifteen (15) days, except where retention is required by law. Any prepaid fees for unused service periods will be refunded on a pro-rata basis.

Anonymized and aggregated data that cannot reasonably identify you or your business may be retained indefinitely for service improvement and industry analysis purposes.

15. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or through the Service. Continued use after changes constitutes acceptance of the updated terms.

16. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of Michigan. Any dispute arising out of or relating to these terms shall be resolved as follows: (1) the parties shall first attempt good-faith negotiation for thirty (30) days; (2) if negotiation fails, the parties shall submit the dispute to mediation administered by the American Arbitration Association in Michigan; (3) if mediation fails, the dispute shall be resolved by binding arbitration under the rules of the American Arbitration Association, conducted in Michigan. The decision of the arbitrator shall be final and binding. The prevailing party shall be entitled to recover reasonable attorney's fees and costs.

17. Contact

For questions about these terms, contact us at support@lorvenpos.com.